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General store policies
Our privacy policy
We do not rent, sell, or otherwise release any
of our mailing or emailing lists. We do not share or sell any
information about our customers. Your privacy is important to
us.Our shopping cart service uses secure servers and is fully
protected. We do not use online credit card processing. Every
order is printed and manually reviewed and corrected for accuracy.
We'll contact you if there is any question about the accuracy
of your order.
Returns
Cheerfully accepted for any reason within 30
days of shipping on any goods in original condition.
How to return:
- merchandise should be returned in new condition
and in original packaging, if possible.
- Please enclose a copy of your order with your
return. Indicate if you want an exchange or replacement, or refund.
- If you want an exchange for any items of different
value, the difference will be charged or credited to your credit
card, with nominal postage.
- For refunds, we will send you a refund check
or credit back your charge card (less shipping and handling charges),
depending on your method of payment. We refund shipping charges
at ground service rates if we made an error with your order,
or if something is defective.
- Please send your return to:
Weir Dolls and Crafts
4125 Jackson Rd.
Ann Arbor, MI 48103
Sorry, we cannot accept any C.O.D. returns.
A re-stocking charge of 15% applies to fabrics
that have been cut by the yard (this includes dollskin, flannels,
velour, or felts) unless defective. Wigs and velour swatches
are not returnable.
Contacting us:
lease feel free to contact us.
We welcome your comments and questions:
MAILING ADDRESS: 4125 Jackson Rd., Ann Arbor,
MI 48103-1734
PHONE: 1-734 - 668 - 6992 (note: we are on Eastern Standard Time.)
Our normal busines hours are Mon, Tues, Thurs., Fri : 9:30-5:00
EST
ORDER LINE: 48 contiguous states area: 1 - 888 - 205 - 5034
AK, HI, Canada, overseas: 1 - 734 - 668 - 6992
FAX: 1 - 734 - 668 - 9320
EMAIL: info@weirdollsandcrafts.com
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